Our sales lines aim to create added value for their customers. They put together their specific ranges of products and services in such a way that they are able to meet even the most diverse needs of private and commercial customers optimally. As well as conforming to the highest standards of safety and quality, it is becoming increasingly important that these products and services are socially and environmentally sound – from production and procurement to usage and ultimately disposal. It is important to us that our customers can have complete trust in these aspects of our products and services when buying and using them. Because of this, we focus on measures with which we can influence the safety, quality and sustainability of the products in our various ranges. Our aim is to provide a high degree of transparency throughout the entire value chain.
Key performance indicators concerning the field customer