The activities of the METRO GROUP are subject to manifold laws, regulations and self-imposed standards of conduct. In 2007 METRO GROUP has created a group-wide standardised Compliance Programme which combines and complements the existing measures to ensure compliance with these rules.
The goal of the Compliance Programme is to support all METRO GROUP employees in complying with relevant laws, regulations and standards of conduct. For this purpose, clearly defined measures were established. Their implementation is organised and coordinated by the METRO GROUP Compliance Officers.
Essential components of the Compliance Programme are the eight Business Principles of METRO GROUP:
- We make a strict distinction between personal interests and the interests of the company.
- We do not offer anyone an advantage that cannot be justified.
- We do not use our position to our personal advantage.
- We treat all information related to the company as confidential.
- We respect the rules of fair competition.
- We treat everyone as equals.
- We are a fair employer.
- We respect all legal provisions and regulations.
A document explaining the eight Business Principles in a generally understandable way illustrated by practical examples is made available to the employees in a printed version and electronically on the intranet. Additionally the employees are trained on compliance with the Business Principles.
The Compliance Organisation, which was established in the course of the implementation of the Compliance Programme, checks the Business Principles and other aspects of our operations for possible weaknesses. Based on these analyses specific measures and new processes are created that help avoid misconduct resulting from ignorance or carelessness.
The employees are informed about the standards of conduct, laws and regulations relevant for their work area. The Compliance Organisation also provides necessary support for complying with the resulting obligations by offering special training sessions and counsel as well as self-assessment tools on the intranet where necessary.
In unclear situations, employees working for the Group can contact their respective superiors or their local Compliance Officer. In addition, the employees and external third parties (e.g. customers, suppliers and other business partners) have the option of reporting any compliance violations to the METRO GROUP Compliance Reporting System. Notifications to this system can be made directly via the Internet. Where required, incidents may also be reported anonymously.
To the website of the METRO GROUP Compliance Reporting System (secure external Internet website)
If you have any questions regarding compliance, please contact: firstname.lastname@example.org
Business Principles for Employees of METRO AG, PDF 0.07 MB
Please consult the KPMG audit report for further information on Compliance at METRO GROUP.