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METRO GROUP
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Sustainability and Responsibility

Employee retention

Retaining employees over the long-term

The objective for METRO GROUP is to retain skilled management and specialist staff as long as possible in the company. This is a key challenge, particularly in the growth areas of Eastern Europe and Asia due to the low levels of unemployment and growing competition.

Metro Cash & Carry links both financial and performance-related incentives

In order to promote loyalty towards the company, Metro Cash & Carry in Russia, China and other growth markets offers interlocking incentives which are both financial and performance-related. Within a period of up to three years, employees are able to progressively improve their specialist skills and their earnings from the so-called Starter to High Potential level.

Measuring employee satisfaction

METRO GROUP has been organising an employee survey on a regular basis since 2003. The standardised survey enables internal and external benchmarking to be carried out. This allows METRO GROUP not only to receive quantitative results, but above all to establish the resulting courses of action. Managers and their teams work together to define concrete actions which can be taken in order to further improve future cooperation and performance. Since the start of the project, METRO GROUP has surveyed 250,000 employees in 29 countries. In 2008, Metro Cash & Carry conducted the employee survey at nearly all expansion locations operated by the company, for example. In 2009, the employees in Russia participated for the first time – worldwide, a total of 110,000 Metro Cash & Carry employees participated in this survey.

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